Support Services Specialist

About the Job:
This position as a Support Services Specialist involves providing in-person IT support, troubleshooting hardware and operating systems, and assisting with various IT service requests. The role is essential in managing and supporting endpoint devices, ensuring efficient operation within the organization.

Location: Al Khobar, Eastern, Saudi Arabia | Job Type: Full-time | Application Deadline: 30-June-2026

About the Company:
The company is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. The company offers a consulting-led, cognitive powered, integrated portfolio of business, technology, and engineering services and solutions, delivered through its unique Location Independent Agile™ delivery model. A part of a major multinational business group, the company has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries.

Job Description:

• Strong knowledge of desktop/laptop hardware troubleshooting and OS management
• Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices
• Experience in IMAC activities and endpoint lifecycle management
• Familiarity with ITSM tools (ServiceNow or equivalent)
• Understanding of AV/meeting room support technologies

Key Responsibilities:

1. Provide in-person IT support for incidents and service requests requiring physical intervention
2. OS troubleshooting and mobile device troubleshooting (Android/iOS)
3. Perform device setup, configuration, installation, and hardware replacement
4. Handle break-fix activities for laptops, desktops, peripherals, and workplace devices
5. Support IMAC activities (Install, Move, Add, Change)
6. Resolve incidents that cannot be addressed remotely by the service desk
7. Provide VIP user support with priority handling and coordination
8. Support meeting room technologies, AV setups, and event IT support
9. Coordinate with hardware vendors (OEMs) and third-party providers
10. Perform walk-in support activities including password resets, device replacement, onboarding/offboarding
11. Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support)
12. Maintain and manage asset inventory and stock records, including reconciliation
13. Support user onboarding, movement, and offboarding activities
14. Provide loaner devices and spare management during break-fix scenarios
15. Identify repeat issues and contribute to the knowledge base and shift-left initiatives
16. Communicate resolution timelines and status updates to end users

Soft Skills:

• Excellent communication
• Team collaboration
• Documentation and knowledge sharing

Education Requirements:

• Diploma in Computer Science / Bachelor’s in Computer Science

Certifications:

• ITIL
• MS/CCNA Certifications