About the Job:
The company is an IT services, consulting, and business solutions organization recognized for partnering with leading businesses in their transformation journeys for over 50 years. The company offers a range of business, technology, and engineering services through its unique Location Independent Agile™ delivery model.
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Job Description:
- Strong knowledge of desktop/laptop hardware troubleshooting and operating system management.
- Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices.
- Experience in IMAC (Install, Move, Add, Change) activities and endpoint lifecycle management.
- Familiarity with ITSM tools (e.g., ServiceNow or equivalent).
- Understanding of AV/meeting room support technologies.
Key Responsibilities:
- Provide in-person IT support for incidents and service requests requiring physical intervention.
- Perform OS troubleshooting and mobile device troubleshooting (Android/iOS).
- Setup, configure, install, and replace hardware devices.
- Handle break-fix activities for laptops, desktops, peripherals, and workplace devices.
- Support IMAC activities (Install, Move, Add, Change).
- Resolve incidents that cannot be addressed remotely by the service desk.
- Provide VIP user support with priority handling and coordination.
- Support meeting room technologies, AV setups, and event IT support.
- Coordinate with hardware vendors (OEMs) and third-party providers.
- Perform walk-in support activities including password resets, device replacement, onboarding/offboarding.
- Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support).
- Maintain and manage asset inventory and stock records, including reconciliation.
- Support user onboarding, movement, and offboarding activities.
- Provide loaner devices and spare management during break-fix scenarios.
- Identify repeat issues and contribute to knowledge base and shift-left initiatives.
- Communicate resolution timelines and status updates to end users.
Education Requirements:
- Diploma in Computer Science or Bachelor's in Computer Science.
Certifications:
- ITIL, MS/CCNA Certifications.
Soft Skills:
- Excellent communication, team collaboration, documentation, and knowledge sharing.
Job Type: Full-time
Location: Dubai, United Arab Emirates
Application Deadline: 30-June-2026
