Technical Account Manager - TAM

About the Job
Our customers will measure our contribution to their success based on the value they receive from our services. Technical Account Managers (TAMs) are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.

Key responsibilities include:

• Develop and manage the Oracle customer relationships by forming long-term relationships with key customer contacts.
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer.
• Provide direction and mentoring to junior team members.
• Understand customer’s industry drivers, organization structure, and key stakeholders.
• Identify and submit delivery leads for new opportunities and contract renewals.
• Manage major incidents and ensure effective communication and customer expectations through resolution.
• Establish and maintain a delivery governance model with the customer.

Location
MANAMA, Bahrain

Work Conditions

• Role: Individual Contributor
• Job Type: Regular Employee
• Years of Experience: 6 to 10+ years
• Language Requirements: English, Arabic
• Flexible and remote working options available.

What We Will Offer You

• A competitive salary with exciting benefits.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as medical, life insurance, and access to retirement planning.
• An inclusive culture that celebrates individual uniqueness.

At Oracle, we celebrate diversity and believe that innovation starts with inclusion. We’re committed to creating a workplace where everyone can contribute their best work.