The company is transforming how the world’s leading brands engage with their customers. As more large enterprises invest in the company Experience Cloud solutions, we’re looking for strategic and high-powered technical talent to join our fast-growing team in Riyadh and help our customers unlock the full potential of their digital strategies.
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As a Technical Account Manager (TAM), you’ll be a trusted advisor to some of the Middle East’s most influential organisations. You’ll build strategic relationships and deliver tailored technical services that keep the company solutions running at peak performance, while driving adoption of new capabilities that deliver measurable business impact. This role suits someone who thrives at the intersection of technology and strategy. You’ll engage with interested parties from developers to senior executives, navigating complex ecosystems, prioritising initiatives, and championing guidelines. If you’re passionate about accelerating transformation at scale and crafting the future of digital experiences in the Middle East, this is your opportunity!
Location: KAFD, Riyadh
Hours of work: 40 hours per week
Requirements:
- Bachelor’s Degree in related field of the technical industry or equivalent experience
- At least ten years of full-time experience in consultative, development, customer support and/or related role in marketing technology
- Very strong written and verbal communication skills in English a must, and Arabic language would be advantageous
- Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Experience and familiarity with the following company solutions (a plus but not a hard requirement): Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront.
What you’ll Do:
- Be a central point of contact while ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimise product performance and customer adoption
- Lead and guide customer through complex environment changes and upgrades
- Supervise the management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables and guidelines
- Continually develop both technical and soft skills individually.
