Transformation Manager

About the role:

The company is excited to present an opportunity for a Transformation Manager, a hands-on role crucial to shaping and delivering the next phase of the Group’s Strategy & Transformation journey. This role is vital across several strategic pillars, including Customer Experience, Operations, Digital & AI.

The Transformation Manager will report to a Transformation Business Partner and will be instrumental in supporting the discovery, shaping, and delivery of transformation initiatives within assigned business units and departments. The role ensures alignment with the pillar roadmap and the organization’s future vision, identifying and assessing improvement opportunities that enhance operational efficiency, customer experience, and sustainable business growth.

The successful candidate will collaborate closely with business stakeholders to develop change initiatives and translate agreed-upon priorities into structured, executable project plans. This role will work in partnership with various teams, including Partner Synergies, EPMO, Process Excellence, Enterprise Data & Analytics (EDA), and Business Finance, using disciplined transformative methodologies to support data-driven decision-making and contribute to measurable, verified benefits.

Strong project management capabilities are a key expectation, complemented by change management practices that drive adoption, embed new ways of working, and ensure improvements are owned and sustained by the business. The position also utilizes Process Excellence and innovation tools, such as lean six sigma, process mining, and Digital & AI solutions, fostering collaboration with Information Technology and various business stakeholders.

Key Responsibilities:

• Contribute to delivering the transformation roadmap for the assigned divisions and departments, under the direction of the Transformation Business Partner
• Conduct ‘As-Is’ analysis to identify gaps and opportunities, and support the development of ‘To-Be’ blueprints and business cases
• Co-create transformation initiatives with business stakeholders, facilitating cross-functional workshops to align on problem definitions, scope, and solutions
• Plan and manage assigned transformation projects end-to-end, including scope, milestones, timelines, dependencies, resources, risks, and issues
• Monitor implementation progress with the EPMO, prepare status reports, and support issue resolution while escalating material risks to the Transformation Business Partner
• Track KPIs and benefits with Business Finance and EDA, promoting data analytics adoption to support informed decision-making
• Apply change management practices, including stakeholder analysis, communication, training, and adoption tracking, to ensure new ways of working are embraced
• Support business stakeholders in the transition from project mode to business-as-usual by embedding improved processes into SOPs with clear operational ownership
• Apply the Group transformation playbook and standards
• Operate within clear boundaries: Strategy sets direction, Transformation orchestrates delivery and value assurance, and business leaders remain accountable for outcomes

Be part of an extraordinary story
Your skills, imagination, and ambition have no boundaries here. You will find infinite opportunities to grow and tackle rewarding challenges that will enhance your skills and experience. Join us in shaping the future and building the life you want while being part of an international community where impossible is just a challenge.

About you:

• Bachelor’s Degree or equivalent; Master’s degree or MBA (preferred)
• Minimum 6 years of job-related experience in business transformation, innovation, or operational strategy within large multinational organizations
• Business Transformation consulting experience (preferred) or internal Transformation advisory and structured problem-solving experience in asset-intensive and operationally complex industries
• Commercial airline experience (preferred) in a relevant function such as Customer Experience, Operations, Digital & AI
• Proven project management experience, with a successful track record of planning and delivering projects on time, within scope and budget; PMP, PRINCE2, or equivalent certification is an advantage
• Change management experience (preferred) including stakeholder engagement, communication, and adoption; Prosci, APMG, or equivalent certification is an advantage
• Strong analytical skills, with experience in defining, tracking, and benchmarking performance indicators, measuring success, and refining initiatives based on lessons learned
• Excellent command of English with strong communication and presentation skills; ability to engage stakeholders at the management level and influence without direct authority
• Experience in stakeholder management within complex, international, or culturally diverse organizations

General Information

• Ref #: 238236

• Location: Qatar-Doha

• Job Family: Corporate & Commercial

• Closing Date: 2026-11-15