The company is the leading fintech platform in Saudi Arabia and the wider GCC region, aiming to help people achieve their dreams by creating the most customer-centric financial super-app. The company serves millions of users and partners with global and regional brands such as SHEIN, Jarir, noon, IKEA, and Amazon, alongside small and medium businesses. Backed by Sanabil Investments and others, the company operates from its headquarters in Riyadh.
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As a Trust & Safety Investigator, you will play a crucial role in the Fraud team. Your responsibilities will include monitoring and investigating suspicious transactions and activities to protect both the company and its customers from financial losses and reputational damage. You will utilize your skills in uncovering harmful activities through detailed investigations and will proactively reach out to customers and merchants to ensure smooth transactions.
You should have a proven track record in analyzing complex data, extracting valuable insights, and fostering effective communication across diverse cultural styles. You will be a driven and determined team player, focusing on solutions and maintaining a positive outlook, regardless of challenges.
Responsibilities:
- Monitor and analyze transactions to identify potential fraud, money laundering, or other criminal activities.
- Utilize data analysis, statistical modeling, and fraud detection tools to uncover suspicious patterns and anomalies.
- Investigate suspicious activities and prepare detailed reports.
- Collaborate with other teams to implement fraud prevention measures.
- Stay updated on industry trends and developments in fraud prevention.
- Provide support and guidance to team members as needed.
- Work a flexible schedule that may include weekends, nights, and holidays.
Qualifications:
- Bachelor's degree in a related field or equivalent experience.
- Knowledge of Excel, SQL, and Python is preferred.
- 1 to 3 years of experience in fraud prevention or investigation, either on the Consumer or Merchant side.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Fluency in English and Arabic.
All qualified individuals are encouraged to apply.
