About the Job:
We are seeking a highly skilled Senior UI/UX & Customer Experience (CX) Lead to own and drive the end-to-end customer experience for corporate and business banking digital platforms. The role focuses on translating complex enterprise banking requirements into simple, intuitive, and user-centric digital experiences across web and mobile channels. The ideal candidate will work closely with business stakeholders, product owners, and engineering teams to ensure high-quality design execution from concept through production.
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Key Responsibilities:
- Lead and own the end-to-end Customer Experience (CX) for assigned corporate and business banking platforms.
- Define, evolve, and govern the CX vision, journey maps, and experience standards aligned with business objectives.
- Design intuitive, user-centric UI/UX solutions for web and mobile applications, ensuring consistency across channels.
- Translate complex corporate banking workflows into clear, engaging, and efficient user journeys.
- Create and maintain UX/UI deliverables including wireframes, user flows, prototypes, and high-fidelity designs.
- Develop and review digital artifacts such as onboarding flows, announcements, user guides, and in-app communications.
- Collaborate closely with business, product, and engineering teams to align design solutions with technical constraints.
- Conduct usability testing, design reviews, and validations, iterating designs based on user and stakeholder feedback.
- Ensure adherence to UX best practices, accessibility standards, and corporate brand guidelines.
- Support implementation teams during development to ensure accurate translation of designs into production.
Must-Have Requirements:
- 3–5 years of hands-on experience in UI/UX and Customer Experience roles.
- Strong experience designing B2B / enterprise / corporate or business banking platforms.
- Proven ability to simplify complex business workflows into intuitive user journeys and interfaces.
- Hands-on expertise with Figma, Adobe XD, Sketch, or similar design tools.
- Solid understanding of UX principles, interaction design, and usability best practices.
- Experience creating onboarding content, user guides, announcements, and digital communication artifacts.
- Excellent stakeholder management and cross-functional collaboration skills.
- Fluent Arabic speaker (mandatory).
- Mandatory strong design portfolio demonstrating relevant enterprise/B2B work.
Location:
Riyadh, Saudi Arabia
Work Conditions:
On-site, Full-time
