The company Consulting Manager will be a key member of the VCA organization in MENA and will contribute to the commercial traction, product development, and thought leadership across practice areas. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customer engagement.
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Responsibilities
- Collaborate with VCA colleagues, company account executives, and other company functions to cultivate and manage a pipeline of engagement opportunities with the largest banks and merchants in the region.
- Lead and/or serve as a subject matter expert on consulting engagements across practice areas (portfolio, digital, risk) including but not limited to the following:
- Use company and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with company’s key clients.
- Support and contribute to sales pitches.
- Lead or contribute to internal problem-solving sessions.
- Prepare for, and participate in, client discussions.
- Be involved in project deliveries in both coordination and delivery roles.
- Work closely with other company groups, including Products, Business Development, Risk, Marketing, Digital Solutions, Digital Partnerships & Ventures, Innovation Center, etc., to ensure a seamless Consulting experience.
- Contribute to the development, when needed, of practice areas in terms of product development.
Key Competencies
- Expertise in Payments Consulting across multiple areas of focus, including:
- Business needs of issuers, acquirers, and merchants in Portfolio, Digital, and Risk e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, authorization, etc.
- Best practices to meet customer needs across the customer lifecycle stages (acquisition, activation, usage, reactivation, and retention).
- Industry trends such as evolving economics of payments, new customer value propositions, increasing digitalization, and development of digital channels.
Work Conditions
This is a hybrid position. Hybrid employees can alternate time between both remote and office, working from the office 4 set days a week (determined by leadership/site). Travel to client sites will be required on a regular basis (minimum 50%) based on business needs.
Qualifications
- Master’s degree preferred from a top school.
- At least 3 years of solid experience gained within the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
- Deep consulting skills and client engagement capabilities. Advanced client management and presentation skills.
- Highly analytical with advanced PowerPoint and Excel skills. SAS skills preferred.
- Superior project management skills. Fluent communicator.
- Results-driven, flexible, and both internally and externally customer-focused.
- Able to travel frequently and work on client sites for extended periods across MENA.
- Self-motivated and able to use own initiative with limited direction.
- Strong teamwork and collaboration skills with the ability to work effectively with interdisciplinary groups.
- Ability to work in a multicultural environment.
- Fluency in English mandatory. Arabic desired but not a prerequisite.
