About the Role
This role is responsible for end-to-end management of International Voice, Interconnect, and SMS (P2P & A2P – Local and International) business. The position ensures commercial optimization, cost efficiency, service quality, fraud control, regulatory compliance, and revenue growth across all voice and messaging streams. The Voice & SMS Expert acts as the commercial and operational focal point for global carriers, SMS aggregators, A2P providers, hubs, and interconnect partners.
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Roles and Responsibilities
Your responsibilities will include, but not be limited to, the following:
- Manage international voice and SMS interconnect business, including commercial agreements, routing strategies, traffic optimization, and relationships with global operators, aggregators, and strategic partners.
- Drive revenue growth and profitability across Voice, P2P SMS, A2P SMS, and enterprise messaging services through pricing, margin optimization, and new business opportunities.
- Monitor traffic performance, quality, and financial KPIs, identifying revenue leakage, cost-saving initiatives, and corrective actions to improve service performance.
- Coordinate with Network, IT, Billing, Revenue Assurance, and Fraud teams to ensure seamless route provisioning, service quality, compliance, and operational efficiency.
- Lead interconnect and messaging initiatives, including A2P monetization, anti-fraud measures, SMS firewall governance, dispute resolution, and development of new transit and CPaaS opportunities.
Qualifications
To qualify for this role, you must meet the below minimum requirements:
- Bachelor's Degree
- Minimum 7 years of relevant Experience
