About the job
Company Description
Acuative Middle East is a leading provider of service-focused technology solutions for various industries, including enterprise, service provider, financial, retail, and public sectors. With round-the-clock availability and extensive technical resources, Acuative simplifies technology management by offering consulting and engineering services, global field services, and infrastructure management services. Their headquarters is located in Riyadh, Kingdom of Saudi Arabia.
Role Description
This is a full-time on-site role for a Senior Information Technology Advisor, located in Riyadh. The MPLS Consulting Engineer will be responsible for :
- Drives technology design, implementation, execution, and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure, and/or diagnose Cisco’s suite of products, services, and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems, and service assurance
- Supports presale activities and translates business requirements into solution design
- Build customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation, and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
- Individual contributor
Role Specific Responsibilities:
- Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions
- Takes a leadership role in the execution of delivery projects
- Improves solutions and methods developed in the field for use in wider practice (knowledge sharing)
- Creates, reviews, and approves project deliverables e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy, and/or troubleshoot Cisco products and solutions. Contributes to the development of digital intellectual capital (e.g. scripts, digital signatures)
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
Scope:
- Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
- Typically interacts with individual contributors, managers, and customers regularly
- Provide input to the Sales team in creating and demonstrating technology solutions to customers
- Engages with sales teams on pre-sales activities
Complexity:
- Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
Languages: Arabic and English.
