About the Job
As a Business Analyst in our Retail Business Services (RBS) team, you will play a crucial role in building scalable products and solutions that minimize defects, reduce customer contacts and returns, and enhance the overall customer experience at Amazon. You will analyze data to identify gaps, recommend solutions, and influence cross-functional decisions. Your expertise in SQL and data visualization tools like Tableau or QuickSight will be essential for generating insights, recognizing opportunities, and implementing proactive solutions. Additionally, you will investigate root causes of returns and customer contacts, collaborating with worldwide subject matter experts and tech teams to implement corrective and preventive actions, while also identifying automation opportunities.
Key Responsibilities
- Build scalable products and solutions to reduce defects and enhance customer experience.
- Analyze data, highlight gaps, and recommend solutions.
- Use SQL and Tableau/QuickSight for generating insights and implementing proactive solutions.
- Identify root causes for returns and customer contacts, working with subject matter experts and tech teams.
- Manage internal and external stakeholders effectively.
About the Team
The Retail Business Services (RBS) team is dedicated to providing defect-free products and the best selection available to our customers. Our goal is to ensure a seamless listing experience for our selling partners while delivering complete and accurate product information to enhance buying and post-buying experiences. We strive to leverage scalable tech solutions to accelerate our execution and expand our programs globally.
Basic Qualifications
- 3+ years of experience in business analysis, data analysis, or a similar role.
- 3+ years of experience with Excel (including VBA, pivot tables, array functions, power pivots) and data visualization tools like Tableau.
- Experience in defining requirements and utilizing data metrics for business insights.
- Proficiency in SQL.
- Ability to make business recommendations and influence stakeholders.
Preferred Qualifications
- 5+ years of experience in business analysis, data analysis, or a similar role.
- Experience collaborating with executive-level leaders to address business challenges.
- Bachelor's degree in finance, accounting, business, economics, engineering, analytics, mathematics, statistics, or a related field.
- Familiarity with AWS services.
- Advanced ability to draw insights from data analysis and effectively communicate findings to stakeholders and senior management.
- Self-driven, with a proven ability to manage ambiguous projects with incomplete data.
