About the Job
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues. As an IT Support Engineer, you will report to the IT Manager and will be responsible for implementing and maintaining critical infrastructure elements as well as providing day-to-day support for our operations.
You will be an escalation point for the team of IT Support Technicians and will interface between local and remote support teams. This role offers numerous opportunities to get involved in projects and innovate within a multinational team, ensuring high-quality results and always looking for improvements.
Responsibilities
- Implement and maintain IT infrastructure, ensuring that all IT equipment and infrastructure runs optimally
- Liaise with global SME teams for the installation and maintenance of networking and server infrastructure
- Manage and oversee site audits to ensure adherence to Amazon IT and Health & Safety guidelines
- Act as a point of contact for contractors, external suppliers, and internal stakeholders
- Undertake project management duties, including providing technical and management support
- Interact with suppliers and manage equipment purchases in accordance with policies
- Produce weekly reports covering metrics and work performed
- Provide mentoring and training to technicians and support recruitment for OpsTechIT
Basic Qualifications
- 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM)
- 2+ years of troubleshooting in a multi-user high availability environment
- 2+ years of PC repair, troubleshooting, deployment, and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, and TCP/IP)
- 2+ years of corporate setting support experience (Windows, Mac, or Linux)
- High school diploma or equivalent
Preferred Qualifications
- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
This role requires a candidate who is customer-focused and can deliver an outstanding level of service. There may also be a requirement for occasional travel.
