IT Support Manager, OTS

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities operate 24/7, handling and coordinating a vast, fast-moving inventory of products.

Responsibilities:

• Ensure IT maintenance work and troubleshooting is conducted to a high standard, adhering to Amazon policies and guidelines, specifically around IT and Health & Safety.
• Lead the coordination of trouble tickets and change management, adhering to strict Service Level Agreements (SLAs).
• Manage IT projects and oversee your team’s execution of technical tasks, ensuring effective reporting and internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle.
• Inspire and support IT skill development for Fulfillment Center staff.
• Lead staffing, hours, and shifts, including team scheduling.
• Drive continuous improvement of IT team processes and initiatives within the Fulfillment department.

Basic Qualifications:

• Bachelor's degree.

Preferred Qualifications:

• A Master’s degree in a relevant discipline.
• Experience in project management.
• Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
• CISCO experience and certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Telecom knowledge, including VOIP/SIP and mobile technologies.
• Previous help desk/technical support and/or Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• Willingness to develop skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment.

Language Requirements: Preferably applications should be submitted in English.

We’re looking forward to receiving your application. Amazon is an equal opportunities employer, valuing a diverse workforce.