Senior IT Support Engineer

About the Job
At Amazon, we strive to be the world's most customer-centric company where individuals can find and discover anything they wish to buy online. We hire bright minds, providing an environment conducive to relentless improvement of the customer experience. Our culture encourages innovation and creativity at all employment levels. Each day presents complex technical and business challenges that we approach with ingenuity and simplicity.
We are seeking an IT Engineer for one of our Fulfillment Centers, which manage millions of items from numerous vendors and ship them globally. The successful candidate will possess a thorough understanding of their responsibilities and be adept at managing changes effectively. You will build and operate infrastructure environments, contributing critically to the design of our platforms with operability as a priority. As this role involves constant change, you must excel in an environment of ambiguity.

What Makes This Team Great?

• Day 1 Opportunity: This team is integral to operations following the customer’s purchase.
• Opportunities for Growth: Engage in managing build and deployment projects and ensuring continuous improvement and innovation.
• Scale New Heights: Work on complex challenges to help scale and grow our services to meet customer demands.

What You Will Bring:

• A strong sense of ownership regarding all aspects of IT infrastructure.
• Experience in deployment and collaboration with third-party vendors.
• An inquisitive mindset focused on continuous improvement.
• Team-oriented attitude, willing to share knowledge for mutual growth.
• Proven ability to lead and inspire teams on complex tasks.
• Sharp analytical skills with a keen attention to detail.
• Effective communication skills to clearly convey complex technical information.

Basic Qualifications:

• 2+ years of troubleshooting experience in a multi-user high-availability environment.
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of support experience across Windows, Mac, or Linux operating systems.
• Bachelor’s degree.

Preferred Qualifications:

• Proficiency in coding and relevant experience in the field.

Amazon values diversity and is committed to inclusive hiring practices, believing that diverse perspectives enhance our teams and overall success.