The driving force behind Aspen Technology's success has always been its people. We are seeking a Senior Technical Support Engineer to join our industry-leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, possess excellent communication skills, and uphold the highest ethical standards.
In this role, you will work with our customers to resolve problems and provide consultation on AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. Your responsibilities will include:
- Providing loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshooting and resolving complex technical or engineering-related problems reported by customers using AspenTech’s proprietary software.
- Tracking work in a CRM system and escalating customer issues to drive resolution cross-functionally within AspenTech.
- Delivering high-quality intermediate/advanced level training classes to customers based on engineering principles and industrial processes.
- Developing and maintaining customer focused training materials for new releases and applications.
- Conducting pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as solutions.
- Building strong trusted advisor relationships with customers to understand their business needs and challenges.
- Collaborating with various AspenTech functions to maintain and develop business opportunities.
- Acting as a subject matter expert in AspenTech’s pre-release software testing program to improve product quality.
- Coaching and mentoring team members to maximize their contributions.
Requirements:
- Bachelor's, Master’s, or Ph.D. degree in Chemical Engineering or a related discipline.
- Minimum of 5+ years of relevant experience preferred (university experience may count).
- Previous experience with AspenTech software or similar tools is a plus.
- Knowledge and experience in chemical and manufacturing business processes in refining, chemical, pharmaceutical, or process industries.
- Strong written and verbal communication skills with the ability to present complex information clearly and concisely.
- Ability to manage multiple responsibilities and competing priorities.
- Willingness to travel (usually less than 25%, may occasionally involve international travel).
For those who join AspenTech, there are numerous opportunities for career development and growth, along with a supportive work environment that values diversity, equity, and inclusion. The company also emphasizes work-life balance, offering a hybrid working model and an Employee Assistance Program (EAP).
Location: Saudi Arabia
Work Conditions: On-site, Full-time
Language Requirements: Not specified.
