Application Support/Software Development Manager

About the job
Core Responsibilities

• Develop and maintain project plans, reports, and project-specific processes, including unit tests, system tests, and implementation plans.
• Create and maintain documentation for both technical and non-technical audiences.
• Manage technical development and deployment of software from inception through user acceptance.
• Design and develop user interfaces for internet/intranet applications and mobile applications.
• Conduct compatibility assessments collaborating with IT Teams and implementing strategies.
• Ensure successful implementations of all client development projects.
• Collaborate with cross-functional teams for project success including developers, vendors, IT administrators, and business analysts to ensure projects align with organizational goals and are executed with precision.
• Liaise with business analysts, project managers, and stakeholders to review and define requirements.
• Ensure the deliverables are released on time and within budget as required.
• Display high levels of internal and external customer service at all times.

Qualifications & Experience

• Bachelor’s degree in technology and/or, industry certifications in software development.
• 3-5 years of relevant IT experience in a supervisory or leadership role.
• 5 years of relevant software development experience.
• Experience in the services industry (Hospitality, Information Technology, or Financial Services environments).
• Experience in leading remote and local teams.
• Experience in delivering complex solutions.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Knowledge of industry-standard security practices and compliance regulations.
• Problem-solving aptitude in a dynamic IT environment.
• Proven full stack development background in a variety of development/ programming languages, a showcase of mobile/web applications development, demonstrating capability and advanced understanding of software development best practices is advantageous.
• Ability to write and understand complex SQL statements.
• Strong knowledge of C#, C++, JavaScript, VBScript, HTML5, CSS.
• Strong knowledge of .Net Framework, ASP.net, jQuery, XML, JSON, SQL, Apache & IIS, API (WCF and RESTful) – for integrations.
• Advanced knowledge design of data warehouse design and architecture & ETL software.
• Proficient in Microsoft Office Suites.
• Basic knowledge of P&C insurance principles, is preferred.
• Experience with Prime/Pure and/or Plexis QC and HPS is preferred.
• Core Value Competencies.