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Senior Associate - Digital Sales SME RM

Bupa Jeddah, Saudi Arabia Posted: 29 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Contact employer for details

Requirements

  • Experience: Senior
  • English: Professional
  • Arabic: Professional

Position

  • Job Description
    • Process E-Commerce opportunities and coordinate with relevant departments to ensure prospects are served.
    • Manage the relevant communication channels related to New and Renewal sales channels (i.e. Sales line, web portal, specified sales branches, online Chat, etc…)
    • Coordinate with units to solve customer complaints and issues and follow up on customer orders including changes in coverage, inquiries on benefits, and requests for cancellation.
    • Provide a high level of customer service with professional communication skills.
    • Maintain a thorough knowledge of Bupa Arabia products and services to provide accurate information on networks, treatments, paperwork requirements, and general queries.
    • Identify customer needs and align management to evaluate trends.
    • Highlight any request/recurring problems that are identified and direct the information accordingly to the correct channels for corrective action.
    • Manage the relationship of new sales customers end to end.
    • Coordinate with departments and units to solve customer complaints and issues during the policy activation process, including changes in coverage, inquiries on benefits, and requests for clarifications.
  • Skills
    • Good oral and written communication skills (Arabic & English)
    • Well organized with the ability to multi-task and prioritize workload.
    • Ability to work independently in a fast-paced environment.
    • Basic knowledge of E-commerce principles and online shopping.
  • Job Details
    • Job Location: Jeddah, Saudi Arabia
    • Job Role: Sales
    • Number of Vacancies: 1
  • Preferred Candidate
    • Career Level/Band: Professional
    • Minimum Degree: Bachelor's degree
Apply now

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About Bupa

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, and Ireland. We also have associate businesses in Saudi Arabia and India.

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