About the Job
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life through its suite of products, including TikTok. The Corporate Service Internal Communication team is part of the group’s Corporate Service department, offering both departmental and team-level support to achieve effective communication outcomes. This team develops comprehensive internal communication strategies and tools to keep employees informed about corporate services strategies, plans, and initiatives. The team collaborates closely with various corporate service functions and manages employee sentiment and feedback.
We are looking for an experienced and dynamic Internal Communications expert to join our team. The ideal candidate will play a key role in developing and executing internal communication strategies that align with the company and Corporate Services team's objectives, fostering trust and facilitating the successful implementation of policies and projects across ByteDance globally.
Responsibilities
- Develop and implement comprehensive internal communication strategies to ensure employees are well-informed of key corporate services updates, initiatives, and news.
- Build effective tools, templates, and SOPs, and provide necessary training to help improve the quality and efficiency of internal communication within the CS team.
- Create engaging content for various internal communication channels, including regional and office group announcements, open letters, intranet updates, and internal social platforms.
- Collaborate with different departments to ensure consistent messaging across the organization.
- Co-develop post-incident and crisis communication management plans and content with CS teams to mitigate risks and perform damage control.
- Plan and manage internal events such as town hall meetings, leadership updates, and employee engagement activities.
- Measure and analyze the effectiveness of internal communication efforts and recommend improvements based on feedback and data.
- Serve as the go-to person for employee queries related to communication tools and processes.
- Support the leadership team in delivering clear, concise, and transparent communications that enhance company culture and improve employee morale.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Communications, Journalism, Public Relations, or a related field.
- Exceptional English writing and editing skills, with the ability to create clear, engaging, and concise content.
- Strong organizational and project management skills; ability to work effectively across departments and manage multiple projects simultaneously.
Preferred Qualifications:
- Proven experience (3+ years) in corporate internal communications or a similar role.
- Experience in change management or organizational communication.
- Experience with digital communication platforms (intranet, email marketing tools, internal social networks).
- High emotional intelligence and strong interpersonal skills to connect with employees at all levels.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our mission is to inspire creativity and enrich life, and we are dedicated to celebrating diverse voices and creating an environment that reflects the many communities we reach.
