Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. As a pioneer of global distributed collaboration, Canonical operates with 1100+ colleagues in 75+ countries, with minimal office-based roles.
We are hiring an Associate Support Engineer to support the technical needs of our customers leveraging Ubuntu and open source products. This role is perfect for a hands-on engineer eager to learn and passionate about Linux and open source technologies. You will solve interesting technical problems, provide expert-level support, and contribute to high customer satisfaction across cloud, desktop, and IoT environments.
Responsibilities:
- Provide technical support for employees from your remote home office.
- Manage support cases via telephone, email, and web, ensuring timely updates and customer satisfaction according to our Service Level Agreement.
- Contribute new knowledge base articles and maintain existing ones.
- Draft and distribute technical notices for internal and external communication.
- Prioritize tasks effectively to address urgent issues first.
- Maintain regular communication with the team, ensuring knowledge sharing and collaboration.
- Participate in a regular weekend working rotation.
Requirements:
- Exceptional academic track record with an undergraduate degree in a technical subject or equivalent experience.
- Confidence to engage in feedback and idea sharing.
- Experience with Linux troubleshooting and Linux server administration.
- Basic hands-on experience in programming (e.g., bash, Perl, Ruby, C++, Go) and networking concepts.
- Ability to learn quickly and perform well under customer-facing pressures.
- Strong written and verbal English communication skills.
- Appreciation for diversity and effective interaction in a multicultural, multinational organization.
- Willingness to travel internationally twice a year for company events.
Nice-to-Have Skills:
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
- Contributions to open-source projects/forums.
What We Offer:
- Competitive compensation with annual reviews and performance bonuses.
- Personal learning and development budget of USD 2,000 per year.
- Distributed work environment and opportunities for team sprints in interesting locations.
- Additional benefits including holiday leave and employee assistance programs.
Canonical is an equal opportunity employer and values diversity in its workforce.
