About the Job
Canonical is a leading provider of open source software and operating systems to global enterprise and technology markets. Our platform, Ubuntu, is widely used in key enterprise initiatives including public cloud, data science, AI, engineering innovation, and IoT. We serve customers that include the world’s leading public cloud and silicon providers, as well as industry leaders across various sectors. Canonical is a pioneer in global distributed collaboration, employing over 1,100 colleagues across 75+ countries, with minimal office-based roles. Teams meet twice yearly in unique locations around the world to align on strategy and execution. The company is founder-led, profitable, and experiencing growth.
We are hiring a Cloud Support Engineer to deliver an outstanding technical support experience across the full cloud technical stack at Canonical. This role combines Linux support and software engineering skills, along with a passion for technology and an understanding of the entire stack, from hardware to applications, networking, Linux, and open source. As a Cloud Support Engineer, you will help customers maximize their solutions from Canonical by providing exceptional technical support and engineering solutions for various open source technologies, including Ubuntu Server and Desktop, OpenStack, and Kubernetes. This is an exceptional opportunity for an open source enthusiast who thrives under pressure.
Location:
This role is office-based in Riyadh, Saudi Arabia. Candidates must be based there or willing to relocate.
Key Responsibilities:
- Apply your knowledge of Linux virtualization using Libvirt/KVM, containers, and Kubernetes to support customized solutions for customers.
- Serve as a technical authority, demonstrating experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL, and Apache.
- Provide advice on deployed architecture, implement solutions for complex problems, and guide customers to successful data center infrastructure operations.
- Communicate regularly with the customer team regarding ongoing issues.
What We Are Looking For:
- BA/BS degree in Computer Science or related technical field.
- Open source development or scripting experience.
- Professional experience with OpenStack is a strong plus.
- Professional experience with Kubernetes and/or Ceph.
- Must be fluent in English and possess excellent communication skills.
- Extensive experience in customer-facing roles.
- High motivation, ability to multitask, and a commitment to follow up on tasks.
- Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju, and Ubuntu.
- Willingness to travel as necessary.
If you have a passion for cutting-edge open source technologies, technical support, cloud-native development, and data center technologies such as OpenStack, Kubernetes, and networking, you will thrive in the Cloud Support Engineer role at Canonical.
What We Offer:
We ensure fair compensation based on geographical location, experience, and performance, conducting annual reviews to recognize outstanding contributions. In addition to base pay, we provide performance-driven bonuses or commissions and various benefits, including:
- A distributed work environment with twice-yearly team sprints.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation reviews.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Program.
- Opportunities to travel to meet colleagues.
- Travel upgrades for long-haul company events.
About Canonical
Canonical is at the forefront of the global movement to open source, publishing Ubuntu, one of the most significant open source projects and a key platform for AI, IoT, and the cloud. We recruit globally, expecting excellence from our team members to succeed in our mission. Most of our colleagues have worked remotely since the company's inception in 2004, promoting an innovative and challenging work environment.
Canonical champions a diverse workplace, striving to create a better working environment and better products through the wide variety of perspectives and experiences within our team. We are an equal opportunity employer and welcome all individuals to apply.
