This is an opportunity for an entry-level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
Responsibilities:
- Deliver outstanding technical support experiences to our employees and customers.
- Provide technical onboarding support for new employees.
- Offer technical and infrastructure support during international events.
- Manage new cases via telephone, email, and web, acting as an internal customer advocate.
- Ensure that support requests are handled according to Service Level Agreements (SLA) and with the highest level of customer satisfaction.
- Contribute to a common knowledge base and keep it updated.
- Maintain regular communication with the team, both locally and remotely.
- Identify opportunities to improve service delivery.
Requirements:
- Bachelor’s degree in a technical field from an accredited college or university (preferably Computer Science, MIS, Electrical Engineering, etc.).
- Experience in a Linux-based environment, either through academic coursework or work experience.
- Proficient in Linux, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases.
- Basic knowledge of desktop Linux usage and troubleshooting.
- Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
- Strong written and verbal communication skills in English.
- Willingness to travel up to 4 times a year for internal events.
Additional Skills:
- Some knowledge of programming languages (bash, python, Perl, Ruby, Javascript, C or C++, Go).
- Customer support experience is a plus.
Work Conditions:
- Fully remote working environment.
- Personal learning and development budget of 2,000 USD per annum.
- Annual compensation review, recognition rewards, and benefits related to travel.
About Canonical:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects, we are committed to changing the world on a daily basis. Canonical has been a remote-first company since its inception in 2004, providing an opportunity for employees to work in a dynamic and innovative environment. We believe in a diverse workplace, fostering an environment free from discrimination and valuing all backgrounds and experiences.
