Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is extensively used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We serve the world’s leading public cloud and silicon providers, and industry leaders in various sectors. As a pioneer of global distributed collaboration, we have a workforce of over 1200 colleagues in 75+ countries, with very few office-based roles. Teams gather in person two to four times a year in engaging locations worldwide to align on strategy and execution.
We are hiring a Software Engineer - L3 Support to work in a dynamic and exciting engineering role focused on Linux-based infrastructure and applications. This position will cover all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN, and Core networking), OpenStack, Kubernetes, and the open-source applications that run on top of them. The role will challenge you to demonstrate a broad range of engineering skills and allows you to work on almost any aspect of Ubuntu and the open-source applications used by large enterprise customers. This is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community, and the company.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities.
- Develop bug fixes, backport patches, and collaborate with upstream for inclusion.
- Review code produced by other engineers.
- Demonstrate good judgment in technical methods and techniques.
- Prioritize work and manage time effectively.
- Participate in team discussions to improve processes, tools, and documentation.
- Maintain clear, technical, and concise communications.
- Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences.
Requirements:
- Exceptional academic track record.
- Background in Computer Science, STEM, or similar.
- Experience with Linux and open-source software.
- Proficiency in at least one of Python, Go, C, or C++ on Linux.
- A drive to learn unfamiliar technology and tackle difficult issues.
- Willingness to travel up to four times a year for internal events.
Nice-to-Have Skills:
- Passion for technology and collaboration with talented individuals.
- Curiosity, flexibility, articulation, and accountability.
- Valuing soft skills and being passionate, enterprising, thoughtful, and self-motivated.
- Interest in or willingness to learn about Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, and distributed systems.
What We Offer:
- Competitive compensation influenced by geographical location, experience, and performance.
- Performance-driven annual bonus.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme & Wellness Platform.
- Opportunity to travel to new locations to meet colleagues.
- Priority Pass and travel upgrades for long-haul company events.
Canonical is an equal opportunity employer and is committed to fostering a workplace free from discrimination. We value diversity of experience, perspectives, and backgrounds to create a better work environment and better products. Applications from all identities are given fair consideration.
