Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely utilized in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We proudly serve some of the world's foremost public cloud and silicon providers, as well as industry leaders across various sectors.
We are seeking a Software Engineer - L3 Support to engage in a dynamic and exciting role focused on Linux-based infrastructure and applications. This position covers all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and the open source applications running on top of these technologies.
This role offers an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical. Successful candidates will need to demonstrate a good understanding of the open source software ecosystem, excellent communication skills, and a commitment to troubleshooting and resolving critical issues that affect technology used globally.
Key Responsibilities:
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, and Kubernetes.
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams.
- Participate in upstream communities and develop bug fixes, backport patches, and collaborate on upstream contributions.
- Review code produced by other engineers and demonstrate good technical judgment.
- Prioritize tasks effectively and communicate clearly in a technical context.
- Work from home with occasional international travel (up to 10% of work time) for team meetings, events, and conferences.
What We Are Looking For:
- An exceptional academic track record and background in Computer Science, STEM, or a similar field.
- Experience with Linux and open source software.
- Proficiency in at least one of the following programming languages: Python, Go, C, or C++ on Linux.
- A drive to learn unfamiliar technology and tackle challenging issues.
- Willingness to travel up to 4 times a year for internal events.
Nice-to-Have Skills:
- Passion for technology and collaboration with talented individuals.
- Curiosity, flexibility, accountability, and a strong emphasis on soft skills.
- An interest in, or willingness to learn about, technologies such as Ubuntu Linux, Kubernetes, OpenStack, Ceph, and others.
What We Offer Colleagues:
- Geographical location, experience, and performance considered for compensation.
- Performance-driven annual bonus.
- Additional benefits reflecting our values and ideals, including a personal learning and development budget, annual compensation review, recognition rewards, and annual leave.
- Maternity and paternity leave.
- Employee Assistance Program & Wellness Platform.
- Opportunities for travel to meet colleagues.
Language Requirements: Proficiency in English is generally expected; additional languages may be beneficial.
About Canonical:
Canonical is a pioneering tech firm leading the global shift to open source. As the publisher of Ubuntu, we actively participate in making significant contributions to AI, IoT, and cloud technologies. We recruit globally with high standards to ensure excellence, and we pride ourselves on maintaining a remote-first working culture since 2004, promoting innovation and skill advancement in our workforce. We are an equal opportunity employer committed to fostering diversity and a discrimination-free workplace.
