Technical Support Engineer

We are a leading trading platform ambitiously expanding globally. Our top-rated products have received prestigious industry awards for their cutting-edge technology and seamless client experience. Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.

We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, and developing internal tools while collaborating with cross-functional teams to improve operational efficiency.

Responsibilities:

• Investigate and resolve service requests; describe, triage, and resolve clients' requests.
• Monitor system health state, investigate abnormal system behavior, and escalate in case of component failure.
• Automate manual tasks and design internal tools leveraging advanced technologies, including AI, to streamline operations.
• Design operational tools to improve the process of issue identification (root cause) and resolution.
• Collaborate with team members (including risk managers, DBA, dev team, customer support, etc.) to research and resolve problems.
• Create documentation on troubleshooting techniques for common (repetitive) issues.

Requirements:

• English level B2 and higher.
• Proficiency in Python and SQL (PostgreSQL), and the ability to work with any Unix OS.
• DevOps experience.
• Experience with different monitoring tools (e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics).
• T2-T3 Technical Support experience.
• Experience in setting up alerts (PagerDuty).
• Technical documentation writing skills.
• Availability to work in shifts (Monday to Sunday, 24/7).

What You Get in Return:

• Join a company that cares about work-life balance.
• Annual bonus based on performance review.
• Family medical insurance, pension fund, benefits, and a generous annual leave policy (26 days of paid leave for B2B and CoE).
• Hybrid working model (3 days in the office and 2 days fully remote).
• Comprehensive Workation Policy with 30 additional remote workdays available.
• Opportunity to take two additional paid leave days per year for volunteering efforts.

Be a crucial part of the digital assets movement, advancing your career in an innovative environment! Join our talented and rapidly expanding company that values initiative and creativity.