About the Job
Careem is building the Everything App for the greater Middle East, simplifying mobility, food and grocery ordering, payment management, and more. The company's mission revolves around enhancing the lives of people and fostering a dynamic organization that inspires. Since its inception in 2012, Careem has generated earnings for over 2.5 million Captains and has served more than 50 million customers, establishing a robust platform that empowers regional talent and entrepreneurs. Careem operates across more than 70 cities in 10 countries, from Morocco to Pakistan.
About The Role
The safety and security of our Captains, customers, and colleagues is a strategic priority for Careem. This role will significantly impact the Safety and Security team’s mission to establish Careem as the safest platform in the region by leveraging technology, people, and processes.
What You'll Do
- Safety and Security Strategy: Develop and execute a comprehensive safety strategy that aligns with Careem’s mission to ensure the safety of Captains, customers, and colleagues. Collaborate with key stakeholders to shape and co-create the safety vision and roadmap.
- Policy and Process Development: Create and implement safety policies and processes to drive safety performance and achieve business objectives. Ensure continuous process improvement through regular evaluations.
- Incident Management and Investigations: Oversee incident management, including response and escalation protocols. Lead investigations into safety and security issues, providing support for anti-fraud and compliance teams.
- Law Enforcement and Stakeholder Engagement: Cultivate and maintain relationships with law enforcement agencies and other relevant stakeholders. Drive the implementation of safety and security initiatives across various locations.
- Innovation and Automation: Recommend and implement innovative solutions to tackle safety and security challenges. Collaborate with operations and central teams to automate and systematize scalable safety processes.
- Thought Leadership and Continuous Improvement: Act as a thought leader in safety and security, influencing internal and external stakeholders. Drive continuous improvement initiatives within the safety and security framework.
What You'll Need
The ideal candidate should possess a passionate commitment to improving lives, an unwavering focus on excellence and customer service, and strong alignment with our core values: boldness, focus, agility, and collaboration. Additional qualifications include:
- Experience: At least 10 years of experience in a corporate security/safety context, with transportation industry experience being advantageous.
- Hands-On Experience: Proven expertise in designing, implementing, and auditing physical and electronic security systems, travel security programs, and incident management principles.
- Investigations and Anti-Fraud: Desired experience in investigations and/or anti-fraud.
- Project Management: Project management experience is a distinct advantage.
- Operations and Safety: Desired experience in operations and safety, with a proven track record of achieving metric-driven results.
Skills
Careem thrives in a fast-paced, multicultural environment. The ideal candidate should exhibit strong problem-solving abilities, organizational and project management expertise, and effective communication and presentation skills to engage and influence stakeholders.
- Flexibility: Willingness to address out-of-hours issues as needed.
- Technical Proficiency: Proficiency in Microsoft Office (PowerPoint, Excel, Word) and Google Workspace is required.
- Language: Fluency in English, both verbal and written. Arabic language skills are a plus.
What We’ll Provide You
As a full-time colleague at Careem, you will have the opportunity to make an impact in the region while learning and growing in a purposeful organization. You can expect:
- Opportunities to learn and grow daily.
- Flexibility to work 4 days a week in the office and 1 day from home, with an option to work remotely from any country for 30 days a year and unlimited vacation days.
- Access to healthcare benefits and fitness reimbursements for wellness activities, including gym memberships and training classes.
