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Customer Project Manager

Cisco Riyadh, Saudi Arabia Posted: 26 Nov 2024

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Financial

  • Estimate: $70k - $100k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Fluent
  • Arabic: Fluent

Position

As a Customer Project Manager at Cisco, you will play a crucial role in driving the successful execution of telecommunication programs, ensuring alignment with customer goals and business objectives. You will be the primary customer experience point-of-contact, taking end-to-end ownership for a project or program.

Responsibilities:

  • Customer Engagement: Develop and maintain strong relationships with customer executives and technical partners to understand and support their needs and challenges.
  • Customer Advocacy: Serve as the customer's advocate within Cisco, ensuring their needs are met for a superior customer experience.
  • Financial Oversight: Handle financial aspects such as program budgets, services revenue, and margins, making strategic financial decisions to ensure program profitability.
  • Strategic Planning: Develop and implement comprehensive Telecommunication Program Plans in collaboration with internal teams, aligned with customer goals to increase technology investments.

Who You'll Work With:

  • Customers: Engage with customer implementation, design, and operational teams to ensure the successful delivery of Cisco programs.
  • Internal Teams: Collaborate with various internal teams including technical, delivery, sales, and the Solution Development Architect team to support program objectives.

Who You Are:

  • Strategic Problem Solver: Skilled in program management and telecommunication technology.
  • Communicator and Relationship Builder: Excellent communication skills to build and nurture customer partnerships.
  • Financially Savvy: Experienced in handling financial aspects and making strategic investment decisions.
  • Industry Knowledge: Deep understanding of Cisco’s telecommunication technologies and the industry landscape.

Minimum Qualifications:

  • Knowledge of Service Provider (SP) technology.
  • Fluency in Arabic and English.
  • At least 7 years of project management experience with a solid grasp of the telecommunication and service provider industry.
  • Experience in developing positive relationships with executive-level customers.
  • Demonstrable ability to lead teams in a collaborative environment.
  • Experience in handling revenue concepts, margins, and forecasts.

Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time

Apply now

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About Cisco

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

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