Senior Engineer - DevOps
Katim Dubai, United Arab Emirates
About the Job
As a Customer Program Manager and leader for Managed Services Operations, you will play a pivotal role in ensuring the highest level of service delivery across our operations teams, including Security Operations and Network Operations. You will be responsible for maintaining service level agreements (SLAs), managing escalations, overseeing the profit and loss (P&L) for operations, and ensuring seamless service delivery to our customers. Your leadership will drive operational excellence, customer satisfaction, and financial performance in alignment with strategic objectives.
What You'll Do:
Minimum Qualifications:
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Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.