About the job
The Systems Engineer is responsible for providing a high level of technical expertise for clients via support tickets, walkups, email, or over the phone. The Systems Engineer applies creative problem-solving techniques to identify the source of problems; while effectively communicating with each client via a ticketing system, phone, and email to ensure a transparent service is delivered. The Systems Engineer maintains diagnoses and administers the client’s services whether Windows, Linux, Unix, or another operating systems as prescribed by the client. Responsible for solving client's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP, or other application issues.
Key Results Area
- Ability to maintain and troubleshoot HTTP, SMTP, and other application flows
- Thorough working knowledge of DNS to include record type requirements
- Ability to identify and troubleshoot server performance issues using native OS tools and utilities
- Thorough understanding of clustering requirements; ability to build and maintain OS clusters
- Thorough understanding of server hardware components to include RAID configurations and externally attached storage devices within virtualized environments
- General understanding of server-side scripting uses with PowerShell, BASH, or Python
- General working knowledge of IIS, Apache, and Nginx
- General experience troubleshooting server level email related issues on Exchange 2013- 2016 and other SMTP servers
- Experienced with database backup and restore procedures
- Thorough understanding of server hardening process using industry-defined security practices
- Experience configuring and troubleshooting an active directory environment, including domain-level trusts, and cross-domain communication
- Experienced in evaluating identified vulnerabilities and remediating
- Experience utilizing a configuration management tool to deploy or manage devices
- Experience utilizing a monitoring tool, acknowledging, and troubleshooting alerts
- Maintain current technical knowledge to support rapidly changing technology, always on a lookout for new technologies
Knowledge, Skills & Experience
- Requires a of minimum 3 - 5 years working in a computer-based technical field (preference granted to those with direct Service Provider expertise)
- Computer-related degrees or certifications (i.e., MCSE, RHCSE, MySQL, Oracle, CCNA, CCNP, CCIE, VCP, VCAP, and PCNSE) are an advantage
- Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative and practical ways
- Mastery of Systems Administration
- Self-driven; ability to manage position without direct supervision
- Creating of documentation for the development of standards and processes within the C3 Team
- 24x7x365 operations and shift work
- Experience with cloud technologies such as VMware, Hyper-V, and/or OpenStack
- Must be eager to learn and build your career in a fast-paced startup environment
