IT Performance Director

About the job

As the IT Performance Director, you will be responsible for overseeing and optimizing the performance of the organization's IT processes. You will collaborate with various teams to develop strategies, implement solutions, and monitor performance metrics to ensure efficiency, reliability, and alignment with business objectives.

Core42 is the UAE’s national-scale enabler for cloud and generative AI, combining G42 Group’s expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.

Responsibilities

• Performance Monitoring and Analysis: Develop and implement strategies for monitoring IT performance, including system uptime, response times, and resource utilization. Analyze performance data to identify trends, bottlenecks, and areas for improvement. Utilize performance monitoring tools and techniques to proactively identify and resolve issues before they impact operations.
• Performance Optimization: Define KPI Tracking methodology, tools and templates. As well as cadence and required data from the individual teams. Including tracking governance. Lead performance management exercise ensuring transparency of team’s performance to VP of IT. Implement best practices and standards to improve IT performance across the organization. Work closely with vendors and third-party providers to optimize the performance of outsourced services and solutions.
• Capacity Planning: Forecast future IT capacity requirements based on business growth projections and historical performance data. Develop and maintain capacity planning models to ensure adequate resources are available to support current and future needs. Make recommendations for hardware, software, and infrastructure upgrades to accommodate growth and maintain optimal performance levels.
• Performance Reporting: Prepare regular performance reports and dashboards for IT leadership and stakeholders, highlighting key metrics, trends, and performance improvement initiatives. Present findings and recommendations to senior management to drive decision-making and resource allocation.
• Process Improvement: Identify opportunities to streamline IT processes and workflows to enhance performance and efficiency. Work with cross-functional teams to implement process improvements and automation initiatives. Continuously assess and refine IT performance management practices to adapt to evolving business needs and technological advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.
• Proven experience in IT performance management, capacity planning, and optimization.
• Strong analytical skills with the ability to interpret complex performance data and identify actionable insights.
• Familiarity with performance monitoring tools, methodologies, and best practices.
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
• Strong leadership and collaboration skills, with experience leading cross-functional teams and driving performance improvement initiatives.
• Relevant certifications (e.g., ITIL, PMP, CISSP) preferred.

What We Look For

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

What Working At Core42 Offers

• Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
• Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
• Work-Life: A hybrid work policy to strike the perfect balance between office and home.
• Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits, and more.