Core42 is an Abu Dhabi-based artificial intelligence and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions across various industries, including healthcare, smart city, energy, finance, infrastructure, and data analytics. We have an active and extensive partnership network, connecting leading international organizations that support our vision.
We are seeking a quick-thinking, qualified NOC Operator to manage the uptime and availability of Core42 services across HPC and GPUaaS platforms through 24/7 troubleshooting and monitoring. This role provides an opportunity to showcase your technical expertise and troubleshooting skills at one of the UAE’s fastest-growing, high-visibility, high-tech, AI-centric organizations.
Responsibilities:
- Support the Network Operations Manager in monitoring Core42’s networks, systems, storage, and data centers using a variety of tools within a consolidated 24x7 Network Operations Centre.
- Manage and maintain Data Centre networks, servers, and systems across multiple vendors, such as Cisco and Palo Alto.
- Perform network monitoring using systems like Zabbix, Grafana, and Graylog.
- Diagnose, document, and escalate issues, ensuring end-to-end service provisioning.
- Participate in a 24x7 rotating duty shift roster.
- Coordinate with internal teams, field technicians, third-party suppliers, and ISPs.
- Create, update, and route trouble tickets, adhering to established workflows, ITIL, and ISMS best practices.
- Provide critical service outage notifications and escalate issues for timely resolution.
- Monitor HPC and GPUaaS platforms status, support software, network and hardware issues, monitor system alerts, and maintain customer relationships.
- Adhere to compliance policies, procedures, and quality standards.
- Optimize existing processes and solutions to ensure turnaround time in troubleshooting and meet customer NPS expectations.
Qualifications:
- Experience as a Network Engineer or Network Operations Centre Operator.
- Experience in assurance and/or fulfillment roles within NOC.
- Ability to operate in a 24/7 shift allocation roster.
- Solid understanding of networking principles.
- Strong verbal and written communication skills in English, along with proficient computer literacy.
Preferred Qualifications:
- Previous experience in NOC for a Data Centre or 24x7 monitoring team.
- Hands-on experience with Cisco IOS-XE and Palo Alto equipment.
- Hands-on experience with monitoring tools like Zabbix and Graylog.
- Familiarity with other network vendors.
