About the job
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert, responsible for monitoring and maintaining the local IP network as part of the Network Operations Center (NOC).
What You'll Be Doing
Key Responsibilities:
- Primarily responsible for tracking, ownership, resolution, and documentation of all associated customer and organizational backbone issues.
- Monitors the customers’ network, infrastructure, servers, and applications using SNMP monitoring software along with various in-house tools.
- Troubleshoots and resolves routing/physical layer issues for customers, peers, and network infrastructure.
- Interacts with other operation centers for escalation and resolution of issues.
- Manages vendor tickets related to hardware and software issues.
- Performs troubleshooting and fault isolation.
- Acts as a technical escalation point for internal NOC matters, customers, or other business areas.
- Oversees vendor-related issues.
- Contributes to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, and troubleshooting.
- Performs other duties as assigned by leadership.
Knowledge and Attributes:
- Excellent planning, analytical, troubleshooting, and communication skills.
- Strong problem-solving and organizational skills.
- Good knowledge of the ITIL framework.
- Experience working with IT infrastructure monitoring tools.
- Ability to communicate effectively, both internally and externally, in a timely, professional, and courteous manner.
- Seasoned background in troubleshooting OSI Layers 1, 2, and 3.
- Knowledge of routing protocols, including BGP, IS-IS, MPLS, LDP.
- Ability to make critical decisions in a fast-paced environment.
- Skilled in multitasking with the ability to work and lead effectively during high-pressure situations.
- Proven ability to configure and troubleshoot Cisco and Juniper routers.
- Good knowledge in Windows/Linux servers/VMs monitoring and initial troubleshooting.
- Proven ability to work accurately with attention to detail.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field.
Required Experience:
- Seasoned experience in network operations.
- Seasoned experience in a similar type of role.
- Seasoned experience in IT Infrastructure operations.
Workplace type: On-site
Company Overview
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to assist organizations and society in moving confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, and the development, implementation, and management of applications, infrastructure, and connectivity.
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity, and we are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
