About the Job
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong, and thrive.
The Network Operations Centre (NOC) Engineer is a seasoned subject matter expert responsible for monitoring and maintaining the local IP network as part of the Network Operations Center (NOC).
Key Responsibilities:
- Primarily responsible for tracking, ownership, resolution, and documentation of all associated customer and organizational backbone issues.
- Monitors the customers’ network, infrastructure, servers, and applications using SNMP monitoring software along with various in-house tools.
- Troubleshoots and resolves routing/physical layer issues for customers, peers, and network infrastructure.
- Interfaces with other operation centers for escalation and resolution of issues.
- Responsible for managing vendor tickets related to hardware and software issues.
- Performs troubleshooting and fault isolation.
- Acts as a technical escalation point, either internally inside the NOC, from customers, or other business areas.
- Provides oversight of vendor-related issues.
- Contributes to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
- Performs other duties as assigned by leadership.
Knowledge and Attributes:
- Excellent planning, analytical, troubleshooting, and communication skills.
- Strong problem-solving and organizational skills.
- Good knowledge of the ITIL framework.
- Experience in working with IT infrastructure monitoring tools.
- Ability to communicate both internally and externally in an effective, timely, professional, and courteous manner.
- Seasoned background in troubleshooting OSI Layers 1, 2, and 3.
- Seasoned knowledge of routing protocols, including (but not limited to) BGP, IS-IS, MPLS, LDP.
- Ability to make critical decisions in a fast-paced environment.
- Skilled multitasking with the ability to work and lead effectively during high-pressure situations.
- Seasoned ability to configure and troubleshoot Cisco and Juniper routers.
- Good knowledge in Windows/Linux servers/VMs monitoring and initial troubleshooting.
- Proven ability to work accurately and have attention to detail.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Computer Science / Information Technology or related field.
Required Experience:
- Seasoned experience in network operations.
- Seasoned experience in a similar type of role.
- Seasoned experience in IT Infrastructure operations.
Workplace Type: On-site
