IT Support Engineer
Capital.com Dubai, United Arab Emirates
Dimension Data Riyadh, Saudi Arabia Posted: 07 Oct 2024
About the Job
Join a company that is pushing the boundaries of what is possible at NTT DATA, where you can make an impact through your work in a diverse and inclusive environment. We are renowned for our technical excellence and leading innovations, making a difference to our clients and society.
The SOC Analyst (L3) is a developing engineering role responsible for providing a managed service to clients, ensuring that their Security Infrastructures and systems remain operational. This position involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore services efficiently. The primary objective is to review client requests or tickets proactively, applying technical and process knowledge to resolve issues without breaching service level agreements (SLA). This role focuses on second-line support for incidents and requests with medium complexity and may also contribute to project work as needed.
Key Responsibilities:
Knowledge and Attributes:
Academic Qualifications and Certifications:
Workplace Type: Hybrid Working
About NTT DATA
NTT DATA is a recognized global leader in business and technology services, with a commitment to innovation. We serve 75% of the Fortune Global 100, investing over $3.6 billion annually in R&D. With a presence in over 50 countries, we offer business solutions that include consulting, data and artificial intelligence, application management, and digital infrastructure.
Join our growing global team and accelerate your career with us. Apply today!
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Dimension Data is a leading African born technology provider operating in the Middle East and Africa, offering a portfolio of services including systems integration, managed services infrastructure, cloud solutions, business applications, customer experience, and intelligent security solutions. We provide innovative solutions that optimize today’s evolving technology environments, enabling clients to leverage data in a digital age.