Job Description: Systems Engineer – SecOps/Incident Response
Location: Riyadh, Saudi Arabia
We are seeking a Systems Engineer to closely collaborate with an Incident Response sales representative within a defined territory. The main mission of the Systems Engineer is to support the sales organization in all technical matters related to monitoring, detecting, and reporting security threats, providing pre-sales expertise, as well as handling sales calls and post-sales activities.
Responsibilities:
- Lead all technical aspects of the sales cycle, utilizing security platforms such as FortiSOAR, FortiSIEM, FortiAnalyzer, and FortiClient with enterprise customers.
- Manage the project lifecycle from initial RFIs through RFPs and RFQs, ensuring active participation in POCs in liaison with both internal teams and customers.
- Understand and analyze customer technical requirements to build superior solutions that outperform competitor offerings.
- Serve as the primary technical point of contact for customers and partners, in close collaboration with the sales team.
- Continuously enhance knowledge of Fortinet products and solutions, along with a comprehensive understanding of the competitive landscape.
- Effectively position Fortinet solutions to customers through various communication methods, including whiteboarding, technical documents, and discussions.
- Maintain accurate records of all customer and prospect activity within our CRM system (Salesforce) while managing time effectively across multiple deals to ensure a positive customer experience.
Qualifications:
- High aptitude for security technology, particularly in encryption and authentication; knowledge in network security, intrusion detection, and related fields is desirable. CISSP accreditation is a plus.
- Previous experience in a pre-sales engineer role, managing technical aspects of deals to successful closure.
- Strong problem-solving skills with a demonstrated impact on key wins within prior organizations.
- Proven ability to build and maintain customer relationships and effectively communicate technical information to both external clients and internal teams.
- Familiarity with security protocols and technologies such as RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, and SSH.
What You Can Expect From Us:
- Excellent training and development opportunities to equip you for success.
- An open and collaborative working environment that values shared knowledge and diverse perspectives.
- Participation in an innovative and winning team with a competitive salary and incentive compensation package, including stock awards and health benefits.
At Fortinet, our mission is to deliver integrated, high-performance security across the IT infrastructure. We protect some of the largest enterprises, service providers, and government organizations globally, empowering our customers with intelligent, seamless protection against evolving threats. Join us in our commitment to safeguarding the digital world.
