About the job:
G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?
Scope and Purpose:
Implement software packages at customer sites
Respond to and troubleshoot all customer software issues for G+D SWS products.
Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times.
Provide onsite assistance as required.
Technical Skills:
- Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
- Proficient with war, ear application deployment in Java EE Application Servers environment
- Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
- Experience with .NET application installation and deployment
- Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
- Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP
- Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills
Key Result Areas & Responsibilities:
- Document all issues in G+D’s issue tracking system
- Setup and configuration of test environment in order to duplicate issues
- Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required
- Assist in the preparation of reports for customer communication
- Establish and maintain excellent working relationship with all customers at all times
- Keep up-to-date with technical and G+D product knowledge
- Lead Implementation activities at customer site
- Provide training on software as required
- Create documentation (Support/Training) as required
Job Requirements:
- Computer Science or related degree and 4+ years’ experience in a customer support role, with prior experience in banking or warehousing industry desirable
- Excellent verbal, written communication and interpersonal skills are a must
- Strong analytical, problem-solving skills, multitasking ability and good organizational skills
- Detail-oriented and persistent in execution and follow-up tasks, with the ability to lead and work in a team environment
- Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information
- Flexibility to work long hours as necessary and able to handle high pressure in a professional manner
