Technical Operations Manager, Third-Party Data Centers

The Third-Party Data Center Operations team provides technical due diligence for site selection, sustains and improves the quality of vendor-operated data centers, and mitigates and resolves conflict for critical work risk. In this role, you will focus on the reliable operation of the mechanical and electrical infrastructure of data centers, working closely with the vendor operator for success.

As a Technical Operations Manager, you will be involved in colocation operations for our electrical, cooling, and IT infrastructure. You will partner with the Data Center Engineering team, Hardware Operations, Network Infrastructure, and third-party data center vendors and operators with a focus on operability, maintainability, and reliability. You will represent the operations organization and ensure that operability, maintainability, and reliability are critical criteria for company assets.

Responsibilities:

• Support the site selection process through operational and technical knowledge.
• Perform operational assessment and risk analysis of third-party colocation sites.
• Own colocation site facility operations within an area/region, with full accountability for this area’s tactical and strategic initiatives.
• Keep main stakeholders informed about current work and discuss decisions and directions with them.
• Contribute to focus area strategy and setting strategy for local groups.

Minimum Qualifications:

• Bachelor's degree, Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 7 years of experience in operations management and facilities management.
• Experience in Critical Facility Operation Management.

Preferred Qualifications:

• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-driven way.
• Excellent problem-solving skills.
• Ability to communicate and write in Arabic fluently to support client relationship management in this region.