Job Description
Manager Card Products, UAE : 0000K3JK
Description Manager Cards Product, UAE
Some careers prize diversity more than others. If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
- Responsible for development and launch of new cards product and services, in order to grow market share in key customer segments with the aim to significantly grow business profitability
- Engage in management of, and negotiation with, third party partners to deliver best in class and commercially viable card value proposition
- Ensure cards policies and processes are fair, compliant, customer-centric and commercially sustainable across all stages of the customer life cycle
- Adopt the Value Streams and Agile ways of working to efficiently deliver products and process streamlining to both clients and frontline colleagues
- Maintain Regulatory and HSBC internal control standards, including the timely implementation of internal and external audit observations together with any issues raised by external regulators
- Own and manage the end to end customer life cycle for cards product through collaboration with Portfolio Management, Marketing, Business Analytics, CRM and Distribution teams with the aim to increase product profitability per card product
- Ongoing frontline engagement to continuously train and upskill Distribution teams on cards products and processes
- Manage in-depth product review, identify and report on areas of opportunities, gaps and trends, providing recommendations to drive positive results for the Bank and its customers
- Establish a close working relationship with stakeholders and delivery partners, actively managing dependencies between teams and other projects and programmes.
Qualifications
To be successful in the role, you should meet the following requirements:
Knowledge / Experience
- Bachelor’s degree
- Minimum 7 years of banking experience in card product management with proven track record of developing affinity-based card value propositions
- Knowledge and experience of a retail banking business in an emerging market with an understanding of market dynamics
- Knowledge and experience of risk management across various risk categories – credit risk, operational risk, conduct risk, regulatory compliance risk, financial crime compliance risk, legal risk, etc.
- Strong analytical skills and commercial sense
- Strong influencing, communication and stakeholder management skills
- Consultative approach to decision making
- Ability to gain consensus and agreement between geographically diverse countries and cultures.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued. Issued by The Hong Kong and Shanghai Banking Corporation Limited.
