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Regional Self Service Device Engineering Lead

HSBC Abu Dhabi, United Arab Emirates Posted: 02 May 2024


  • Salary unspecified
  • Zero income tax location


  • Contact employer for details


  • Experience: Intermediate
  • English: Professional


  • Job ID: 0000K487
  • Location: UAE, United Arab Emirates
  • Area of interest: Digital
  • Job type: Permanent - Full Time
  • Work style: Hybrid Working
  • Opening date: 02-May-2024
  • Closing date: 07-May-2024

Job Description

The Regional Self Service Device Engineering Lead at HSBC is primarily responsible for the technical engineering aspects of Self-Service Channels (ATMs and CQMs) in MENAT, providing local (UAE) support for day-to-day operations, vendor management, incident management, etc. The role acts as a single point of contact between MENAT teams and the Global SSE Engineering team, also offering support for European markets when needed.

Duties & Responsibilities:

  • Providing effective support for project delivery
  • Implementing robust planning and technical SSE skills
  • Capacity to handle specific requests for the domain
  • Ability to provide support after business hours and on weekends
  • Engaging in ATM Software certification, testing, piloting, and deployment
  • Managing SSE security environment and risk management
  • Ensuring SSE Channel uptime and availability
  • Collaborating with internal stakeholders and maintaining project delivery
  • Adhering to processes and resolving non-conformance issues
  • Working closely with Self Service teams, business, operations, and stakeholders
  • Participating in Major Incident Reviews and Service Improvement Programs
  • Adhering to internal controls and Group compliance policy
  • Managing and reporting SLA breaches

Requirements Experience & Qualifications:

  • Bachelor’s Degree in an IT discipline
  • Experience in Windows Operating system
  • Security Patching through SCCM
  • Active Directory/ GPO and SCCM infrastructure knowledge
  • McAfee suite applications knowledge
  • Stakeholder and VRM Management
  • Excellent verbal and written communication skills
  • 3+ years’ experience in SSE Domain
  • Ability to deliver under pressure & tight deadlines
  • Experience with Agile processes and lifecycle
  • Ability to work in an unstructured and changing environment
  • Customer-focused, results-based approach
  • Good knowledge of IT policies and practices
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About HSBC

HSBC is a financial services organization that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Their network covers 63 countries and territories, and they aim to use their unique expertise, capabilities, breadth, and perspectives to open up a world of opportunity for their customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.