About the Job
Keyloop bridges the gap between dealers, manufacturers, technology suppliers, and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation by creating innovative technology that enhances the car selling experience for our customers and improves the buying and ownership experience for theirs. Our cutting-edge technology links clients’ systems, departments, and sites, offering an open technology platform that is shaping the industry's future. We leverage data to help clients become more efficient, increase profitability, and create an exceptional customer experience.
Purpose of the Role
As an Implementation Consultant for Aftersales, you will be responsible for ensuring that Keyloop customers have their software configured in a timely and professional manner in accordance with planned timelines and quality standards. Your responsibilities will include:
- Organizing, installing, and configuring software rollouts.
- Providing support to consultants on configuration issues.
- Keeping the Team Leader informed of blockers and status updates.
- Traveling to customer sites locally or internationally as required.
- Adopting a customer-first approach by solving business problems and ensuring customers derive value from the product.
- Training, advising, and supporting customers as necessary.
Role Responsibilities
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Strategy & Planning
- Explain how your work aligns with Keyloop strategies and business objectives.
- Create realistic plans to accomplish tasks and projects aligned with business goals.
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Results Accountability
- Set high standards of performance and demonstrate accountability for delivering results.
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Financial Management
- Understand how Keyloop drives profitability and how your work impacts financial goals.
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People Leadership
- Communicate effectively across various settings, demonstrating inclusiveness.
- Support the professional development of peers through knowledge sharing and feedback.
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Market Leadership
- Provide input to enhance client experience and deliver on client commitments.
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Product Knowledge
- Support all customers within your primary product across markets.
Key Performance Indicators
- Revenue target achievement aligned with the plan.
- Successful delivery of projects on budget and on time.
- Maintain rework to less than 4%.
- Ensure commercial and operational effectiveness with 80% billable and productive utilisation.
- Demonstrate customer satisfaction through regular feedback.
Skills/Knowledge & Experience
- Fluency in Arabic.
- Experience in software installation and setup on customer systems.
- Ability to keep customers informed during software installations.
- Excellent communication skills with the ability to prioritize and adapt effectively.
- Professional and courteous service to customers.
Why Join Us?
Keyloop is on a journey to become a market leader in our space, bringing incredible opportunities to collaborate and learn from industry experts globally. We focus on training and support, allowing you to explore different paths in a culture that fosters growth and collaboration.
Our commitment to inclusivity and respect for all dimensions of diversity ensures that every employee is celebrated not just on key days, but every day. We reward performance and encourage career growth through development opportunities.
Join Keyloop and advance your career in an environment that values innovation and excellence.
