We are looking for an experienced Senior Calypso Team Lead to strengthen our team in Riyadh running a maintenance project for a large customer in KSA. You will be responsible for first-line technical and functional support of the Calypso applications (front to back) and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and involvement in the delivery of key change initiatives for the bank.
Responsibilities:
- Investigate issues as they occur, participate in root cause analysis, and implement timely resolutions to prevent future occurrences through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets, ensuring timely updates to business users and management.
- Develop an understanding of the business operating environment, business goals, and objectives.
- Collaborate with business partners, third-party vendors, and technology groups to facilitate the support process.
- Work closely with project teams, providing analysis and assistance with software releases and rollouts following Change Management best practices.
- Drive continuous improvement opportunities, automate manual activities, and monitor systems.
- Participate in an on-call support roster and work overtime as required to fix service-impacting incidents and maintain technology services.
- Proactively manage risks and comply with policies and compliance requirements.
- Assist in onboarding new team members, providing coaching and mentoring as needed.
- Demonstrate professional and ethical behavior ensuring compliance with legislation, bank standards, and internal policies.
- Participate in Performance Review processes, providing feedback on performance and values.
Skills Required:
- 10+ years of relevant experience with Calypso (and/or other Trading Systems) across front to back office operations.
- Knowledge of FX, Listed products, Derivatives, and related trade lifecycle events.
- Experienced in agile, iterative project techniques including Scrum; experience with Jira is required.
- Strong organizational and time management skills.
- Effective communication skills, both verbal and written, with stakeholders at different levels.
Language Requirements:
Proficiency in English is expected.
Location:
Riyadh, Saudi Arabia (On-site)
Job Type:
Full-time
