About the Job
We are looking for an experienced Senior Front Office Kondor Analyst to strengthen our team in Riyadh, running maintenance projects for a large customer in Saudi Arabia. You will be responsible for first-line technical and functional support of the Kondor application and associated technical services. This role involves user support across the front and back offices, technical maintenance of the application, and participation in the delivery of key change initiatives for the bank.
Responsibilities
- Investigate issues as they arise, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences through incident and problem management best practices.
- Document necessary information to track and close support tickets and ensure timely updates to business users and management.
- Develop a comprehensive understanding of the business operating environment, goals, and objectives.
- Collaborate with business partners, vendors, and technology groups to facilitate support processes and work towards issue resolution.
- Work closely with project teams, providing analysis, support, and assistance with software releases and rollouts in production according to Change Management best practices.
- Drive continuous improvement opportunities, such as event monitoring and alerting, and automate manual activities whenever possible.
- Participate in an on-call support roster to ensure critical applications remain operational, and work overtime as required to address service-impacting incidents, maintain technology services, participate in Disaster Recovery activities, and assist with change delivery.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to processes and procedures; and escalate events, issues, or breaches as identified.
- Assist in the induction of new team members and provide coaching and mentoring to peers and colleagues, offering constructive feedback.
- Maintain professional and ethical conduct by ensuring compliance with external legislation, bank standards, and internal policies.
- Engage in Performance Review processes, including development and assessment of scorecard objectives and individual development plans.
- Participate fully in monthly 1:1 meetings and document outcomes of performance conversations, providing feedback on colleagues’ performance and values.
Requirements
- At least 7 years of relevant experience as a Senior Kondor FO Functional Consultant.
- Proven ability to elaborate requirements and collaborate effectively with development teams.
- Experience coordinating with various stakeholders and external parties for testing and the release of applications.
- Skills in producing technical and business documentation and reporting status/issues to team leadership.
- Advanced proficiency in English (C1).
This is a full-time position located on-site in Riyadh, Saudi Arabia.
