Position

Job description:
- Duties include ensuring the company's IT systems run well and providing technical support to end users.
- Goal is to reduce downtime and maintain productivity by rapidly responding to requests, troubleshooting difficulties, and resolving technical issues.
- Acting as the first point of contact for troubleshooting and resolution of incidents and service requests related to hardware configuration, software, applications, and network problems.
- Responsible for the support and maintenance of all M2 applications in shift duty processes.
Key areas of responsibility:
- System Administration:
  - Administer and maintain servers, operating systems, and middleware applications.
  - Configure and monitor system performance, troubleshoot issues, and perform regular maintenance tasks.
- Network Management:
  - Manage network infrastructure, including routers, switches, firewalls, and VPNs.
  - Configure network settings and monitor traffic patterns.
- Onboarding & Offboarding:
  - IT Assets Management, IT Onboarding and Offboarding, Systems Administration, Software Administration, Access Management, Microsoft Admin Centers Administration, and IT Procurements.
- Expertise in cloud technology:
  - Hands-on experience with Microsoft 365 Admin Center, Microsoft Exchange Admin Center, Azure Active Directory (Microsoft 365), and Apple and Android Developer Business Accounts.
- Technical Support:
  - Provide technical support and assistance to end-users and IT teams.
- Monitoring and ticketing tools:
  - Strong knowledge of Jira and Confluence, PagerDuty Monitoring Tool, and Slack.
- Documentation and Training:
  - Create and maintain technical documentation, including system diagrams, configuration guides, and standard operating procedures.
- Collaborative Project Management:
  - Work closely with cross-functional teams.
- Incident Response and Disaster Recovery:
  - Develop and maintain disaster recovery plans and procedures.
Job requirements:
- At least 4 years of experience in user support, IT engineering, system administration, on-off-boarding processes, and network management roles.
- Proven experience in IT operations with a focus on trading platforms, especially cryptocurrency exchange platforms, is preferred.
- Proficiency in designing, implementing, and managing IT infrastructure components.
- Strong knowledge of networking protocols, server technologies, and virtualization platforms.
- Experience with cloud computing services and technologies.
- Familiarity with security principles and best practices.
- Expertise in various helpdesk and monitoring tools.
- Excellent problem-solving skills, attention to detail, and ability to work under pressure.
- Flexible and adaptable with a willingness to support team members.
- Proven ability to build and maintain positive working relationships.
- Relevant certifications required.

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