About the Job
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. As a Customer Success Account Management (CSAM) Manager, you will lead a high-performing team of Customer Success Account Managers (CSAMs) across various stages of career development. This role involves managing cloud adoption, portfolio and program management, and technology trends. You will have overall accountability for your team's end-to-end planning and delivery for an assigned portfolio of customers, while ensuring strong partnerships with internal and external stakeholders. Through coaching and strategic planning, you will drive customer success aligned with their top priorities.
Location
Multiple Locations, Saudi Arabia
Work Conditions
- Up to 50% work from home
- Estimated 25% travel dependent on customer portfolio
- Full-Time
Qualifications
- Bachelor's Degree in Computer Science, Business, or related field + 6+ years of relevant experience OR
- Master's Degree in a related field + 4+ years of relevant experience OR
- Equivalent experience may be accepted
- 5+ years of relevant work experience within the customer industry
- 3+ years of people management experience
- 3+ years of experience managing a consumption portfolio
- Project Management Institute (PMI) certification or equivalent
- Prosci or equivalent certification
Responsibilities
- Proactively develop relationships to further Microsoft's customer success goals
- Drive conversations demonstrating alignment between customer objectives and Microsoft portfolio
- Develop a team culture that identifies and shares customer insights and growth opportunities
- Coach the team to support customer adoption and active usage of Microsoft products
- Manage a repeatable business by prioritizing customer success engagements and delivering on customer outcome plans
- Stay current with industry and Microsoft technical insights
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments options
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.
