Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science, headquartered in Riyadh, Saudi Arabia. The company is dedicated to realizing Vision 2030, with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn serves as the trusted AI technology partner for some of the largest government organizations and numerous corporations and startups.
We are seeking a Solutions Engineer III to collaborate with cross-functional teams on pre-sales activities, lead technical demonstrations, and ensure the successful deployment of solutions. This role requires strong problem-solving skills, a passion for technology, and the ability to build strong client relationships.
Responsibilities:
- Develop and present customized technical solutions to meet client needs.
- Create solution architectures, diagrams, and detailed specifications.
- Oversee the implementation and deployment of solutions, ensuring alignment with client objectives.
- Handle Level 2 and higher customer support tickets, managing complex technical escalations.
- Collaborate with sales teams to understand client requirements and provide technical expertise.
- Conduct technical workshops, product demonstrations, and proof-of-concept sessions.
- Serve as a trusted technical advisor to clients.
- Lead technical discussions and mentor junior team members.
- Stay updated on industry trends and emerging technologies.
- Provide input for product development based on customer feedback.
- Document technical processes and client interactions.
- Develop training materials and conduct knowledge-sharing sessions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3 years of experience implementing and supporting complex technical products, particularly in a client-facing role.
- Strong problem-solving skills and ability to lead clients to success.
- Excellent communication and presentation skills.
- Proven ability to understand client needs and guide them to technical solutions.
- Experience working with REST APIs.
- Previous software development experience.
Work Conditions: On-site, Full-time
Location: Riyadh, Riyadh, Saudi Arabia
Language Requirements: Not specified in the job listing.
