As a member of the Support organization, you will focus on delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Your responsibilities will include resolving non-technical customer inquiries via phone and electronic means, as well as addressing technical questions related to the use of and troubleshooting for Electronic Support Services. As a primary point of contact for customers, you will facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities:
- Leverage Oracle cloud/OnPrem technologies appropriately using best practices.
- Serve as the Oracle Solution Delivery authority, ensuring informed decisions regarding scope for beneficial solutions.
- Provide technical guidance on Oracle cloud and/or on-premise solutions to customers and Oracle team members to underpin successful delivery.
- Support solutions around multi-cloud and hybrid cloud setups.
- Ensure successful handover from Implementation to operations, ensuring the implemented solution meets customer requirements.
- Maintain Oracle solutions to meet customer demands.
- Work closely with the Technical Account Manager to ensure technical management of individual work streams.
- Be a contact for new business opportunities by supporting the presales team.
- Identify and promote opportunities for sales of Oracle products and services to support business growth.
- Contribute actively to strategic programs and initiatives.
Language Requirements:
Applicants are required to read, write, and speak English; proficiency in Arabic is a plus.
Qualifications:
- Experience in advising on cloud solution design, implementation, and delivery.
- Proficient in designing and developing Oracle cloud solutions.
- Strong analytical, problem-solving, written and verbal communication skills with the ability to engage with both technical and non-technical staff.
- An undergraduate degree or equivalent work experience is preferred.
- A positive, resilient, and creative attitude with an open mindset for challenges.
- Ability to break down complex problems and make suitable assessments and recommendations.
- Keen to learn new cloud technologies using training opportunities and lab resources.
About Us:
Oracle is a world leader in cloud solutions, committed to tackling today’s challenges with tomorrow's technology. We value innovation, integrity, and collaboration, fostering an inclusive workforce that promotes opportunities for all. We provide a supportive work environment that encourages work-life balance, competitive benefits, and community involvement. Oracle is an Equal Employment Opportunity Employer and considers all applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status.
