About the job
Job Description
About the candidate:
- Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
- Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
- Experience with data center M&E equipment
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
- Experience working in a “mission critical operations” environment
- The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately
- The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
- Ability to speak confidently and to communicate clearly in a virtual environment
- Strong adherence to processes and be a Process Champion
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
- Experience providing client-facing, direct customer support and service.
- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
- Highly service-oriented, reliable, responsible, self-motivated
- Good English command
Required Data Center experience:
- Basic knowledge of data center design, including electrical and cooling plant & operation thereof
- Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
- Rack, stack equipment including commissioning of new racks
- Strong structured cabling skills on fibre & copper (e.g. looming, term & test)
Required systems & hardware expertise:
- Systems administration (Linux and/or Windows Servers)
- Hardware repair, diagnosis & break / fix
- Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
- IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
- Base Operating System Installs and configuration
- Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
Role Responsibilities and Requirements:
- Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)
- Understand internal customer problem and provide technical solution in a timely manner
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
- System board level repair and fault diagnosis to SLAs
- Planning and commissioning new rack positions
- Involvement with the design and commissioning of new whitespaces
- Structured cabling installation is a significant part of this position
- Keep up with the latest technologies and apply them appropriately
- Adherence to defined Health & Safety processes at all times
- Working as part of a multi-disciplinary team without friction
- Additional on-premise work at customer locations may be required
Career Level - IC3
Responsibilities
- Perform performance trend analysis and manage the server/network capacity.
- Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system.
- Work with others to define, coordinate vendor purchase needs.
- Responsible for support documentation as well.
