Senior Solution Architect / Direct Care / Capacity Management - BMDI-MDi

At Oracle Health, we focus on creating a human-centric healthcare experience powered by unified global data. Our mission is to improve health, reduce costs, and enhance the healthcare experience through secure and reliable healthcare solutions that connect clinical, operational, and financial data.

As a Senior Solution Architect on our International Support team, you will drive success by providing functional and technical expertise, incident resolution, and application maintenance for our primary health products, specifically Direct Care - Capacity Management, Direct Care - BMDI, and Direct Care - MDi.

The position is full-time, based in Dubai, United Arab Emirates, with a requirement to work from the Oracle office five days a week, travel up to 25%, and participate in on-call support as needed.

Responsibilities:

• Prioritize and plan issue resolutions both independently and collaboratively in a fast-paced team environment.
• Investigate front-end applications.
• Create and maintain documentation and knowledge transfer materials.
• Participate in on-call support as needed.

Qualifications:

• A Bachelor’s degree in IT, Healthcare, or a related field, or equivalent relevant work experience.
• At least 5 years of experience in Healthcare IT, specifically with Oracle Health Millennium Blood Bank, Microbiology, Helix, and Anatomic Pathology. Candidates without this experience will not be considered.
• At least 2 years of customer service experience.
• Fluent English skills are required.

What We Offer:

• Competitive salary with exciting benefits.
• Visa sponsorship is available, but relocation costs are not covered.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support mental health.
• An inclusive culture that celebrates diversity.

Oracle is an Equal Employment Opportunity Employer, committed to creating a diverse and inclusive workplace. We encourage all qualified applicants to apply.