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Collaboration Engineer

Penta Consulting Riyadh, Saudi Arabia Posted: 09 May 2025

Financial

  • Estimate: $40k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Unspecified
  • English: Professional

Position

Penta Consulting is a technology service provider and leading outsourced partner, delivering professional and managed solutions across EMEA. We are currently looking for a Collaboration Engineer, who will be the go-to expert supporting Cisco Collaboration technologies in a high-impact, customer-facing role. If you are passionate about enterprise communication systems and thrive in dynamic, mission-critical environments, we want to hear from you.

What You’ll Do:

  • Lead technical operations for Webex, virtual meetings, and hybrid collaboration events
  • Troubleshoot and resolve complex issues in Cisco CallManager, Expressway, Webex Mesh, CMS, CMM, TMS
  • Manage support cases, document resolutions, and maintain system health using customer tools
  • Collaborate with IT and business stakeholders to ensure optimal collaboration system performance
  • Own ad-hoc projects and drive system capability improvements
  • Ensure seamless integration with Exchange, Active Directory, and other enterprise tools
  • Maintain knowledge sharing across teams via central documentation

What You Bring:

  • Strong hands-on experience in Webex Control Hub, Device Connector, and large-scale Webex environments
  • Deep knowledge of Cisco Video Endpoints and Room Systems
  • Experience with firewalls, SSO, IDP, Routing, Switching, VMware, and Cisco Compute
  • Familiarity with incident & request management processes and ticketing systems
  • Effective communicator with a proactive, customer-first mindset
  • CCIE Collaboration is a must

Location:
Riyadh, Saudi Arabia

Work Conditions:
On-site, Full-time

Language Requirements:
(Additional language requirements not specified in the job description.)

Apply now

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About Penta Consulting

Penta is a leading Technology Services Provider, specialising in Professional and Managed Services across EMEA. Our team of 500 consultants provide expertise across hybrid infrastructure, cybersecurity, Cisco solutions, modern engineering, telecommunications, and core systems.

Benefits at Penta Consulting

    Not provide