About the job
Overview
Presight, an ADX-listed public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region’s leading big data analytics company powered by Artificial Intelligence (“AI”). It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. With its world-class computer vision, AI and omni-analytics platform as its engine, Presight leverages all-source data to support insight-driven decision making that shapes policy and creates safer, healthier, happier, and more sustainable societies.
The Opportunity:
Looking for a dynamic, self-motivated Program Manager to serve as the primary business contact between Presight and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management and in-depth product knowledge. To shape the growth curve of Presight by being the hands-on point of contact in the conceptualization & development of cutting edge, next-gen analytics solutions for their international customer base.
Responsibilities
Key Responsibilities: You will be responsible for the end-to-end delivery of projects to the customer. Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time. Serve as primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors by understanding their business needs and technical challenges. Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives. Take ownership of customer retention, sales, revenue generation, and project management activities. Ensure the solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment. Accelerate customer adoption of Presight Analytics by leading the implementation journey. Engage customers in the development of reporting elements, scheduling, establishing guidelines, and setting milestones to measure success. Manage project timelines, milestones, migration goals, and business transformation strategies and ensure that all processes & procedures are executed within agreed timeframes at defined quality standards. Utilize technical acumen and drive technical discussions regarding incidents, trade-offs, and risk management. Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise. Ensure that customer issues are dealt with in an efficient manner, following predefined escalation processes for any problems that may arise. Design and develop bi-weekly presentations called ‘Demo for customers’ for stakeholders. Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.
Qualifications
Requirements: Bachelor's/Master's Degree in Artificial Intelligence, Business Analytics, Business Administration, or related field Minimum 5 years of experience in project management, solution/product delivery in an AI service organization, or analytics platforms & technologies At least 4 years of experience in account/customer success management - end to end. Experience in Agile/Scrum methodologies In-depth knowledge of current developments in analytics Very strong organizational and managerial capabilities Excellent communication and interpersonal skills An innovative and creative approach to problem-solving PMP certification is preferable Open to frequent business travel This role requires frequent and on-demand international business travel to client locations (70% of the time)
Skills and attributes for success:
The criteria to evaluate your performance would include cost savings achieved, the number of use cases investigated + datasets mined & explored, the number of existing solutions & processes optimized, the number of services and solutions digitized, the number of innovations/POCs deployed, and customer NPS.
What we look for:
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. The bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Presight community.
What working at Presight offers:
Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on groundbreaking, industry-first innovations.
Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits, and more.
