IT Technician

About the job Puffy is one of America’s fastest-growing e-commerce retailers. Our award-winning mattresses are developed with unrivaled attention to detail and are loved by millions of sleepers in America and Canada. Since entering the bed-in-a-box market in 2016, we have experienced consistent and considerable year-on-year growth. Driven by a mission to make optimal sleep health a priority for all, we’ve made headlines on Entrepreneur.com and TechCompanyNews, to name a few. Puffy’s product range now extends to the entire bedroom, including pillows, bedding, and bedroom accessories. Puffy is looking for a talented IT Technician or IT Support Technician to support the Puffy team with any IT Technical issues. This person will maintain the computer and network systems of our organization. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks, and assisting employees and customers with IT-related problems.

Why joining us could be the next best step in your career?

• Unmatched compensation: Get a minimum 30% salary rise + a 10% monthly bonus
• 100% Tax-Free income: Relocate to Dubai, and you keep ALL your earnings
• Seamless relocation: We offer full relocation support, including flights, visa sponsorship, and two weeks of hotel accommodation on arrival.
• Embrace Diversity & Inclusion: We are committed to building and maintaining an inclusive and diverse company with 16+ nationalities currently in our Dubai team.
• Accelerate your career trajectory: Experience accelerated career growth within your role through a clear path and annual internal promotion opportunities.
• Rapid business expansion: Puffy’s headcount increased by 35% in 2022, demonstrating our substantial growth potential.
• Forbes Member CEO: Gain valuable experience working with a CEO who is a member of the Forbes Council.
• Prime Location in Dubai: You will work full-time at our state-of-the-art, centrally located office space in the center of Dubai Marina.
• Health & Lifestyle: We prioritize a healthy lifestyle. On top of world-class health insurance (dental & vision included), our canteen is stocked with organic snacks, juices, fruits, tea & coffee.
• Top-tier equipment and tech stack: We provide the best equipment and technology to empower you in your work.

Key Responsibilities:

• Serve as the primary point of contact for IT support within the company.
• Install, configure, and maintain software and hardware components of computers and network systems.
• Diagnose and troubleshoot software and hardware issues effectively.
• Assist in the setup and support of printer and copier problems.
• Repair and replace damaged computer and network components.
• Install and update antivirus and firewall software for enhanced security.
• Provide ongoing support to individuals encountering computer and network-related challenges.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a relevant field.
• Minimum of 2 years of work experience in IT support or IT technician roles.
• Cisco Certified Technician (CCT) certification.
• Associate degree or advanced apprenticeship in Computer Science or related disciplines.
• Proficiency in Windows, Mac, Linux, and UNIX operating systems.
• Practical experience with internet and network security protocols.
• Strong problem-solving and technical documentation skills.
• Excellent organizational and interpersonal abilities.

Experience with the following is a plus:

• Knowledge of JumpCloud directory platform for user and device management, including experience in managing user identities, SSO integration, and system management.
• Familiarity with SentinelOne endpoint protection platform, including experience in deploying, configuring, and managing advanced threat detection and response solutions.